Cavalier King Charles Spaniel Needlepoint Keychain

Of course we want you happy!  Drop us an email if there's any concern.  And certainly if you get a damaged or incorrect product, it's not a question.  In most other cases, we'll work hard to do the right thing, but (and of course there are buts) our ability to accomodate returns may be limited based on a supplier's policy since we are sourcing products we believe in from a variety of places. 

Being a tiny non-profit, it's beyond our capability to itemize each and every vendor's policy and their stipulations on time, customizations, etc.  But know we'll work hard for you, and most of all, that starts with sourcing only products that we think you'll be thrilled with in the first place.

In most cases we ship to you from a volunteer running a little warehouse operation and USPS is our go-to method of getting it to you.  Coming to you from within Florida assures a reasonable cost typically.  We'll try to get things out asap, but occaisonally, life might get in the way, we'll try and let you know if that happens.

Sometimes we have products that will be fufilled directly from our supplier, keeping our volunteers from going insane.  But always we'll list a flat rate to ship to anywhere in Florida.  Ship to addresses outside Florida might see a little bump in cost.  Thanks!